Most people fall under two categories when they need help:
- They become very stubborn and refuse to ask for help unless absolutely necessary.
- They don’t even bother trying to figure it out for themselves and ask for help immediately.
You never want to be the kind of person that can’t solve problems on your own. At the same time, you need to be the kind of person that asks for help when needed, because otherwise projects are going to be completed either late or incorrectly.
How to Answer
The best way to answer this interview question is to show that you do ask for help, but talk about it in a way that looks like you are confident and in control.
“I ask my coworkers if they know how to do the task. If not, I’ll send an email to my boss and see if he can help.”
This shows no communication skills, no thought, and very little effort. Also, what if your boss is not around and you need help right away?
“Under the assumption that I have already consulted any help guides and researched tips for completing the information online, I will first draft up the issue in its entirety so that the problems are clearly stated, that way little time is spent on miscommunication. I will then consult the individual most knowledgeable about the topic, whether it is tech staff, a customer service line, or a supervisor. I’ll take notes on the solution and thank the individual after the work has been completed.”
Take Away Interview Tips
- Show that you are still in control.
- Show that you put thought into how you seek help.