Change Management is the ability of an employee to adapt to change. This is a talent that you absolutely must have if you want to thrive in the modern day workplace. Your tasks, coworkers, etc., are always going to be changing. Those that struggle to adapt are going to be left behind.
So what are employers looking for? One of the main things they’re looking for is someone that won’t get frustrated when faced with change. That’s why they’ll ask you questions about your experience, and see the mindset and confidence you use with your answer.
Behavioral Interview Question: Can you tell me about a time or a project when you became frustrated or irritated because something kept changing on you? How did you handle it?
This is not an opportunity to complain about a project you were frustrated with. It’s an opportunity to:
- Discuss the change management process.
- Keep the focus on your ability to adjust to change.
- Minimize the “frustration” and make sure that you’re talking about an outside influence.
In other words, be frustrated because something beyond your control happened, not because you didn’t like a boss, or because people quit and everyone was throwing projects at you.
How to Answer
“I can think of several times that I’ve become frustrated, but I also think the term ‘frustrated’ might be a bit more negative than what I experienced. To me, frustration is more of a motivator to figure something out, like a puzzle. For example, we had a client that kept coming back to us with different ideas and changes they made to the initial project. It was frustrating, sure, but it was only frustrating in the sense that it was a challenge to try to come up with what the client needed to feel comfortable with he parameters of the project. Change can be frustrating, but as long as you look at change in a forward thinking way, rather than a backwards thinking way, you’ll always be able to overcome it.”
Remember, there is never a right or wrong answer to any type of question. In this answer, there isn’t a lot of information about a previous project or time. But there is a discussion of the process, and how you see the question. This tells the interviewer more about you than a specific example of you being frustrated ever could, which is why this is the style of answer you’d want to use with this type of behavioral interview question about change management.
See Also Related Post: How Do You Handle Change