Is it better to make a bad decision than to make no decision at all? In many cases yes it is. Companies want people who can show they solve problems. They want decision makers, because those that struggle to make decisions are prone to delays and require constant direction which affects everyone around them. Potential employers make ask you to prove to them that you’ve:
1. Made good decisions
2. Made hard decisions
3. Learnt from bad decisions
They want to know that you’ve been faced with challenges and that you’ve been willing to make decisions and execute them. Basically, they’re looking to see if you can perform the 5 key steps in the decision-making process. They are:
*Identifying the Problem
*Considering that Information
*Making a Decision
*Evaluating that Decision
If you are asked a question about your ability to make decision then the 5 key steps above need to be in your answer. At no point should you make it sound like you relied on someone else to make the decision for you.
Behavioral Interview Question: What is the most difficult decision you’ve ever had to make at work? How did you arrive at your decision? What was the result?
Every person has had different experiences, so it’s not necessarily possible to tell you how to answer this question directly. Let’s instead look at an example answer so you can see how it should read:
“At COMPANY X we were faced with a serious problem. We were on the verge of losing one of our best clients to a competitor unless we offered them a significant discount on our services. I decided to analyze the costs associated with losing and keeping the client, using the data we had on acquisition costs and the expenses that are associated with each client. This particular client had a history of asking for discounts, added assistance, and using our customer service staff, and while we were more than happy to provide customer support, at the discount the client was asking for we would incur a significant loss. I had to make the difficult decision to lose the client, which is never a popular choice but financially it was the right thing to do.”
This is a difficult decision. Losing a client is a nightmare for most businesses. But your bravery in making that decision and the explanation you gave as to why you did it is going to give you significant credibility with the interviewer. Any answer that shows the 5 key steps to good decision making is one that will impress an employer.
See Also How to answer – What Kinds of decisions Do You Find Most Difficult To Make?